Comments on: Switching to DirectTV http://xiehang.com/blog/2010/01/03/switching-to-directtv/ Debugging and Being Debugged Wed, 01 Sep 2010 00:41:50 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Flying Bug » Pat on Comcast’s online team http://xiehang.com/blog/2010/01/03/switching-to-directtv/comment-page-1/#comment-2845 Flying Bug » Pat on Comcast’s online team Tue, 05 Jan 2010 19:13:44 +0000 http://xiehang.com/blog/?p=845#comment-2845 [...] wrote this post as I’m not quite happy with Comcast’s pricing policy (I’m not talking about the [...] [...] wrote this post as I’m not quite happy with Comcast’s pricing policy (I’m not talking about the [...]

]]> By: Hang http://xiehang.com/blog/2010/01/03/switching-to-directtv/comment-page-1/#comment-2831 Hang Tue, 05 Jan 2010 04:00:59 +0000 http://xiehang.com/blog/?p=845#comment-2831 Hey, thanks for the offer, but seriously, I'm looking for another internet service provider now. Why? Here is the story: Dec 29 I chat with Comcast presentative online asking if I can get something close to the $69.99 promotion (I was paying $116, tax included a month for both Internet and cable), I was told it is impossible to get any cable deal better than what I had (more than $60 a month). Dec 30 I called DirectTV struck a deal Dec 31 DirectTV installed everything Dec 31 I chat with another Comcast representative again to cancel my cable, and asked if I can get a better deal for Internet, I was given $29.99, which seems not bad. However, I have to call Comcast's 1800 number to cancel my cable service to make sure my service won't be interrupt, fair enough. Jan 1~3 holiday Jan 4 I called the 1800 number, and was told $29.99 Internet is promotion price for a bundle, which means I cannot get it as I canceled my cable, so I still need to pay nearly $50 for my Internet service. My current solution is that I have to stick with Comcast as I don't have any backup plan yet, but as I mentioned, I will shop around to see if I can get anything even a penny cheaper. Right, I'm not happy with what happened to me. Hey, thanks for the offer, but seriously, I’m looking for another internet service provider now. Why? Here is the story:

Dec 29 I chat with Comcast presentative online asking if I can get something close to the $69.99 promotion (I was paying $116, tax included a month for both Internet and cable), I was told it is impossible to get any cable deal better than what I had (more than $60 a month).

Dec 30 I called DirectTV struck a deal

Dec 31 DirectTV installed everything

Dec 31 I chat with another Comcast representative again to cancel my cable, and asked if I can get a better deal for Internet, I was given $29.99, which seems not bad. However, I have to call Comcast’s 1800 number to cancel my cable service to make sure my service won’t be interrupt, fair enough.

Jan 1~3 holiday

Jan 4 I called the 1800 number, and was told $29.99 Internet is promotion price for a bundle, which means I cannot get it as I canceled my cable, so I still need to pay nearly $50 for my Internet service.

My current solution is that I have to stick with Comcast as I don’t have any backup plan yet, but as I mentioned, I will shop around to see if I can get anything even a penny cheaper.

Right, I’m not happy with what happened to me.

]]> By: ComcastMark http://xiehang.com/blog/2010/01/03/switching-to-directtv/comment-page-1/#comment-2830 ComcastMark Mon, 04 Jan 2010 20:54:03 +0000 http://xiehang.com/blog/?p=845#comment-2830 I am sure we can find a better package that includes cable and internet together. If you are interested, please feel free to contact us at the email provided below. Regards, Mark Casem Comcast Customer Connect National Customer Operations We_Can_Help@cable.comcast.com I am sure we can find a better package that includes cable and internet together. If you are interested, please feel free to contact us at the email provided below.

Regards,

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

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